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Fulfilment for start-ups

Are you still spending time packing when you could be scaling your business?

If your start-up is slowly getting off the ground, but you’re finding that logistics is holding you back, it’s time to make a change. Our smart fulfilment solution enables start-ups to outsource their entire logistics process to our experienced team of professionals – regardless of order volume.

We take care of your logistics process from start to finish, ensuring that your products get to your customers via the fastest, most efficient channel and giving you more time to concentrate on what matters most: selling your products.

All companies are unique. But we understand the challenges that start-ups commonly face when getting business off the ground.


Small teams often find it difficult to cope with the sudden influx of orders that can come in on certain days, like Black Friday or collection launch dates.

Staffing problems

In small teams, staff shortages in the warehouse due to illness or holidays can have a huge impact and result in shipping delays.

Storage space

Storage space is expensive – and most long-term leases don’t give you the flexibility you need to scale your business.

We understand the challenges you’re facing, which means that we can provide the exact solutions you’re looking for – solutions that we’ve spent the last 75 years perfecting.

Goods storage

We have a 30,000 m² warehouse equipped with a cutting-edge rack storage system – so you don’t have to worry about where to store your goods. You can change your storage space requirements at any time.

Order acceptance and processing

Your orders are in good hands with us. We can accept your orders, synchronise them to our system and start processing orders immediately on your behalf.

Picking and packing

When a customer places an order in your online store, the details are immediately synchronised to our system. We then pick and pack the products and get them ready for dispatch.

Fast worldwide shipping

We know that your customers expect the best – after all, so do ours. That’s why we process all orders placed in your shop on the same day they’re received, before sending them for dispatch to any global destination via the fastest channel.

Returns management and quality control

Returns can be tricky to handle in the world of e-commerce. But we can take care of the entire process for you – from checking the goods and returning them to the warehouse, to issuing a credit note to the customer.

Linked to goods management system

No matter which shop system you use, our interfaces transfer all of the relevant data to our Zenger Info System at lightning speed, ensuring that you always have the information you need at your fingertips.

Logistics made easy: With our fulfilment services, you benefit from first-class structures in all domains, enabling you to take your logistics to the next level. From order processing to warehousing, and from picking and packing to shipping speed.

Store integration

Our ready-made interfaces make it simple to integrate your online store into our system. Once this process is complete, you’ll be able to import all relevant data in minutes, and your store will be fully integrated into our system.

Flexible storage

Your goods will be stored safely in the cutting-edge rack system in our warehouse. Using our Zenger Info System, you can check on your stock levels at any time, so you’ll know exactly when you need to top up. You can also scale up your storage space if your order volume increases.

Order processing

As soon as an order is received in your online store, we’ll start processing it. Our team will start picking and packing the very same day, even during peak periods and at weekends. This approach significantly reduces delivery times and empowers you to take action whenever you need to.

Delivery to your customers

As experienced fulfilment professionals, we work with all of the major delivery companies. This means that we can always find the most cost-effective delivery option and get your products to your customers via the fastest channel.

The benefits at a glance


No matter which shop system you use, our interfaces transfer all of the relevant data to our Zenger Info System at lightning speed, ensuring that you always have the information you need at your fingertips.

Reduced costs

Outsourcing your logistics process reduces your costs for storage, warehouse staff and software solutions. This frees up capital for other investments that will support your company’s growth.

Perfectly packaged

No matter what kind of products you sell, we’ll find a suitable and cost-effective packaging solution to suit your needs. If required, we can even provide climate-neutral packaging to protect the planet and reduce your start-up’s CO2 footprint.

As a start-up, you are on the road and busy 24/7. Therefore, we were very happy to have found a professional logistics service provider like ZENGER. The connection went quickly and smoothly and we now have more time to focus on our growth.
Lukas Peto & Samuel Peto - Managing Directors

Many customers trust us as a fulfillment service provider

Would you like to learn more about our fulfillment solutions and what the perfect solution for you and your company looks like? Request your offer now.

Tom Klein
Phone: +49 2237 6903 0

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    FAQ - what does...


    Warehousing or inventory management refers to the cost-effective storage of goods in a mostly good and international location, which ensures short and fast transport routes. Warehousing or inventory management deals with all decisions that affect stock levels. This includes questions such as which goods should be stored in which quantity and at which location in order to be available as quickly as possible.

    Inventory Management

    Inventory is generally defined as all the products, goods, and materials sold by a company that are in storage. The inventory management itself logs this inventory from the time it arrives until it leaves the warehouse. The aim of inventory management is to find the optimal balance between the inventory level and the associated inventory costs while at the same time ensuring good availability and customer satisfaction.

    Order Acceptance

    Order acceptance is the process of accepting an order from a customer. Orders are accepted either personally or via communication channels. The decisive factor when accepting an order is the best possible availability in order to be able to accept as many orders as possible. With the direct implementation of your online shop in our system, all orders in your online shop are fed into our system and we can accept and process every order.


    When an order is received, it includes one or more items. Putting this item and these items together is called picking. The picking process is either single-level or multi-level. With single-level picking, a distinction is also made between individual orders and order series. With multi-level picking, orders are processed in partial orders for the sake of efficiency.


    The complete process of order processing is referred to as fulfillment. In the case of Zenger, fulfillment means that we map the entire order processing in the area of logistics for our customers. From storage and order acceptance to order picking and packaging to franking and shipping. In addition to the above tasks, in the case of Zenger, the customer’s online shop is also connected to our proven merchandise management system.

    Merchandise Management

    The term merchandise management describes a process in dealing with goods. The aim of merchandise management is to deal economically with material goods such as goods or products and to have the right quantity of a product of the right quality at the right time and in the right place. A merchandise management system (WWS)n is used to map the goods processes and the target-oriented processing in terms of information technology.


    A return is the return of a shipment to the original sender or to an address specified by the sender. The aim of a return is usually to complain about and return the purchased goods. The basis for this can be, among other things, destruction, defects, expiry dates or incorrect sizes (e.g. in the case of clothing). This means that the ordered goods are not finally purchased, even though they have been ordered and shipped. As a result, no sales are generated.


    The term e-commerce stands for electronic commerce, electronic business transactions and thus for electronic trade or online trade. The term e-commerce is used, among other things, for the purchase and sale of goods and services over the Internet. In addition to the Internet, companies also use other forms of digital data transmission in the field of e-commerce, e.g. mobile communications or electronic customer databases.

    Warehouse Logistics

    Warehouse logistics is a process that deals with the management and storage of own or third-party goods in warehouses. The aim of warehouse logistics is to achieve the greatest possible efficiency in the storage of goods. The process includes all storage and transport processes for planning, controlling and monitoring own and third-party goods from goods receipt to goods issue. Warehouse logistics make it possible for companies to call up information about storage locations and the status of the goods at any time. This means that the goods can be found quickly and dispatched quickly.


    The delivery of a shipment to the corresponding recipient is referred to as delivery or delivery. A delivery transfers the power of disposal over the goods. In the age of e-commerce, it is particularly important to make the supply chain as efficient as possible so that delivery can take place as quickly as possible. Within Germany, a delivery time of 1 to 2 working days is standard. Many companies also rely on same-day delivery. Ideally, goods are then delivered to the appropriate recipient within one day.


    Outsourcing is the outsourcing of a previously self-performed service to one or more external service providers. In the case of Zenger, this means that the previously in-house logistics are completely outsourced to us and we take over all the logistics processes for our customers. By using outsourcing, companies can often save money or thereby gain financial flexibility for other investments.


    The preparation of a delivery of goods ready for dispatch is referred to as packaging. The term packaging refers to the wrapping of a packaged good itself, which in turn enables the packaging, sealing and preparation of a package for shipment. Packaging is therefore the result of a packaging process that begins with the design of the packaging (packaging) and forms a packaging system when viewed holistically.


    Startup is a term that describes newly founded or young companies with a special dynamic. Most startups are based on a perceived demand for a product or service. Startups intend to scale quickly, i.e. to grow quickly, by offering services and products that fill a certain, specific niche in the market. Since growth is a top priority for startups, many startups outsource various business areas such as logistics completely to specialized service providers in order to concentrate exclusively on products, marketing and sales.